Legacy FSMs look reasonable at base — then Sales Pro, Permit module, AI add-on, Marketing Pro, Inventory module pile on. In our experience auditing contractor stacks, mid-size HVAC shops typically end up spending well into four figures/month across modules and bolt-ons. ONEREQ PRO bundles the core.
The columns where you see "$ Add-on" are costs you're already paying that we include in the base.
| Capability | ONEREQ PRO | ServiceTitan | Housecall Pro | Jobber | Successware |
|---|---|---|---|---|---|
| All-in-one (CRM + dispatch + invoicing + memberships) | Yes | Yes | Yes | Yes | Yes |
| Native iOS tech app | Yes | Yes | Yes | Yes | Limited |
| Comfort Advisor / in-home sales tool | Built in | Paid add-on | Not in base | Not in base | Not in base |
| AI diagnostics (Rex) | Included | Paid add-on | Not in base | Not in base | Not in base |
| AI data plate scanner | Included | Not advertised | Not advertised | Not advertised | Not advertised |
| Voice-to-text + AI diagnosis rewrite | Included | Limited | Not in base | Not in base | Not in base |
| AI Day Planner (routes whole fleet) | Included | Not advertised | Not advertised | Not advertised | Not advertised |
| Marketing AI (LSA, email, direct mail, social) | Included | Paid add-on | Basic | Basic | Not in base |
| iPad GPS tracking (built-in) | Yes | Paid add-on | Limited | Limited | Limited |
| Configurable commission plans | Built in | Paid add-on | Basic | Basic | Basic |
| Financing plans management | Built in | Partial | Not in base | Not in base | Not in base |
| Truck inventory w/ audit ledger | Built in | Partial | 3rd-party add-on | 3rd-party add-on | Partial |
| Auto-reorder POs | Built in | Paid add-on | Not in base | Not in base | Partial |
| Permit auto-workflow | Built in | Paid add-on | Not in base | Not in base | Not in base |
| Rebate tracking + deadline alerts | Built in | Not advertised | Not advertised | Not advertised | Not advertised |
| Typical onboarding time | ~14 days | Several months | Several weeks | Several weeks | Several weeks |
| Total cost of stack | $$ | $$$$+ | $$$ | $$$ | $$$ |
Methodology: Comparison based on publicly available product documentation, pricing pages, and contractor-reported experience as of April 17, 2026. "Not in base" means not included in the provider's entry-level plan as advertised publicly. "Not advertised" means we found no public documentation for the feature — it may exist or be added. Competitor features and pricing change frequently; we recommend confirming each vendor's current offering directly. ServiceTitan, Housecall Pro, Jobber and Successware are trademarks of their respective owners and are referenced here for comparative purposes only. A handful of ONEREQ PRO features (reputation sync, lead ingestion, fleet hardware integration, white-label) are paid add-ons — everything marked "Included" or "Built in" is in our base.
Based on contractor stacks we've audited. Every shop is different — these are the patterns we see most.
A legacy FSM's advertised base is the floor. By the time a mid-size HVAC shop adds Sales, Permits, AI assistant, Marketing, and an inventory module, the effective monthly bill is often several times the headline. That's before a single job books.
Truck inventory is table-stakes, but most FSMs don't ship it well — so contractors bolt on a 3rd-party inventory app at a per-tech fee. Multiply that by your fleet and it's a four- to five-figure annual line-item for one feature.
Legacy CRMs are rolling out "AI add-ons" as a premium tier. We bundle eight AI features (Rex, day planner, voice-to-text, data plate scan, marketing AI, social AI, call summaries, parts recs) into the base. In 2026, AI shouldn't be a paywall.
Most FSMs don't ship a dedicated in-home sales tool. Contractors either buy a third-party kit or build proposals in PowerPoint. Both cost closes — studies of tiered, interactive proposals consistently show higher average ticket than flat-form quotes.
We'll line-item every add-on you're paying for and show you exactly what ONEREQ PRO replaces.