If your local HVAC, plumbing, or electrical contractor invited you to use the HomeRex app on iPhone, iPad or Android to pay invoices, book service, or track your equipment — we have you covered. For account questions specific to your service (appointment timing, invoice amounts, work performed), the fastest path is the Messages tab inside the app — that goes straight to your contractor's office. For app issues (login problems, push notifications, payments not going through, account deletion), contact us:
To delete your HomeRex account: open the app → Account tab → Delete My Account, or email privacy@onereqpro.com from your account email. Full details in our Privacy Policy § 12.
Email Support
The fastest way to reach our support team — works for both contractors and homeowners.
Quick answers to the questions we hear most often.
Schedule a personalized demo with our team at info@onereqpro.com. We'll walk you through the platform, help you import your existing customer data, and set up your team — so your team is live in 14 days.
The ONEREQ PRO Field app is available on the Apple App Store and on Google Play. Search for "ONEREQ PRO Field" or use the link your dispatcher will share with you. Once installed, sign in with the credentials provided by your company admin. The app works on iPhone, iPad and Android.
Field-service technicians spend most of the day driving between job sites with the iPad locked or in their vehicle dock. "Always Allow" lets the app keep sharing GPS with dispatch in the background, so dispatch can route the nearest tech to a new call and customers get accurate arrival ETAs. Without "Always Allow," tracking stops the moment the screen locks.
Yes. Open Settings → Privacy & Security → Location Services → ONEREQ PRO Field and choose "While Using" or "Never." Background dispatch features will degrade, but the rest of the app continues to work.
Click "Forgot password?" on the sign-in screen at app.onereqpro.com or in the app. Enter your email and we'll send a reset link. If you don't receive the email within a few minutes, check your spam folder or email support@onereqpro.com.
Email privacy@onereqpro.com with your account email and a brief description of what you'd like deleted. We retain data for 30 days after cancellation in case you wish to reactivate, then schedule it for permanent deletion. You may request immediate deletion at any time.
Plan on a connection. ONEREQ PRO Field loads and saves jobs, photos, estimates and payments over cellular or Wi-Fi, so techs need signal to sync their work.
Sign into app.onereqpro.com, go to Settings → Integrations → QuickBooks, and click "Connect." You'll be redirected to Intuit's secure OAuth flow to grant access. Once connected, customers, invoices, and payments sync automatically. Disconnect at any time from the same screen.
The more we know upfront, the faster we can help. Please include: your account email, the URL or screen where the problem occurred, what you expected to happen vs. what actually happened, and a screenshot or video if possible. For iOS issues, include your iOS version and device model.