Effective Date: April 9, 2026 | Last Updated: April 9, 2026
These Terms of Service ("Terms") govern your access to and use of the ONEREQ PRO platform ("Platform") operated by ONEREQ PRO ("we," "us," or "our"). By accessing or using the Platform, you agree to be bound by these Terms.
To use the Platform, you must:
You must notify us immediately of any unauthorized use of your account.
ONEREQ PRO provides a cloud-based field service management platform including, but not limited to:
We reserve the right to modify, suspend, or discontinue any feature of the Platform with reasonable notice.
Access to the Platform requires an active subscription. Subscription plans and pricing are as described at the time of purchase. We may change pricing with 30 days' written notice.
Subscription fees are billed in advance on a monthly or annual basis. All payments are processed through Stripe. You authorize us to charge your payment method on file for recurring subscription fees.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.
You retain all rights to the business data you enter into the Platform ("Your Data"). We do not claim ownership of Your Data.
You grant us a limited license to use, process, store, and transmit Your Data solely for the purpose of providing the Platform services to you, including syncing data with third-party services you connect.
You may request an export of Your Data at any time by contacting us. We will provide your data in a standard machine-readable format within a reasonable timeframe.
Our collection and use of Your Data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
When you connect third-party services (such as QuickBooks Online or Stripe), you authorize ONEREQ PRO to access and exchange data with those services on your behalf. You are responsible for maintaining valid authorization with those services.
Your use of third-party services through the Platform is also subject to the terms and conditions of those services. We are not responsible for the availability, accuracy, or policies of third-party services.
If you connect QuickBooks Online, ONEREQ PRO will access your QuickBooks data only as authorized by you through Intuit's OAuth 2.0 flow. You can disconnect at any time, which immediately revokes access. We comply with Intuit's developer guidelines and data handling requirements.
You agree not to:
The Platform, including all software, designs, text, graphics, logos (including the ONEREQ PRO name, logo, and Rex mascot), and other content, is owned by ONEREQ PRO and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Platform for your internal business operations.
We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice. We are not liable for downtime caused by factors outside our reasonable control, including internet outages, third-party service disruptions, or force majeure events.
To the maximum extent permitted by law:
You agree to indemnify and hold harmless ONEREQ PRO from any claims, damages, losses, or expenses arising from your use of the Platform, your violation of these Terms, or your violation of any third-party rights.
We may suspend or terminate your access to the Platform if you violate these Terms or fail to pay subscription fees. Upon termination:
Any disputes arising from these Terms or your use of the Platform shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in the state where ONEREQ PRO is headquartered. You agree to waive any right to a jury trial or to participate in a class action lawsuit.
We may update these Terms from time to time. We will notify you of material changes by email or through the Platform. Continued use after changes take effect constitutes acceptance. If you do not agree with the updated Terms, you must stop using the Platform.
If you have questions about these Terms, contact us at:
ONEREQ PRO
Email: legal@onereqpro.com
General: info@onereqpro.com