ServiceTitan ships one unnamed "AI Sidekick" for $200/mo. ONEREQ PRO ships Rex — 11 named modules across diagnosis, transcription, parts, photo analysis, review replies, hero artwork, AI phone, and more. 3 free in base. 7 in the Rex AI Pro Pack at $129/mo. 1 as Rex Phone.
Three tiers. Eleven modules. One brain.
iOS-native voice-to-text. Speak rough notes, get clean text. No API cost, works offline.
Conversational assistant inside the CRM. Quick answers, lookups, suggestions. Cheap inference for low-token chat.
Snap a photo of an equipment data plate — Rex pulls model, serial, age, manufacturer, AHRI specs. One-shot Vision API per scan.
Tech types rough notes from the truck. Rex rewrites them into a professional, customer-facing diagnosis. Tech approves before save.
AI call transcription via OpenAI Whisper. Every recorded customer call → searchable job-note text. Pull quotes back into estimates.
Job context in. Pricebook + supplier catalog out. Rex suggests the parts most likely needed for the symptom + equipment combo.
Tech sends a photo of the equipment. Rex identifies the failure mode (cracked heat exchanger, dirty coil, loose terminal, etc.).
Office gets multi-template reply suggestions for Google reviews — tone-matched (apologetic, grateful, professional). Reply in one click.
AI hero artwork for marketing campaigns. Prompt in, image out. Marketing Items library auto-saves outputs.
Vercel AI Gateway routing infrastructure. Auto-picks the cheapest viable model per request (Claude / OpenAI / OSS), with OpenAI fallback.
Rilla AI voice integration. Inbound calls answered by AI, captured into the CRM as leads or service requests. Rilla recording panel lives on the tech job page. Rilla license is pass-through to the customer.
One unnamed tool vs eleven named modules. Same price for the Pro Pack as ServiceTitan charges for one feature.
Annual prepay: $1,290/yr — save $258. 7 premium Rex modules, all inference costs absorbed. Rex Basic stays free in every plan. Rex Phone available separately at $199/mo + Rilla license. ServiceTitan AI Sidekick is one unnamed tool at $200/mo.
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